Frequently Asked Questions

BIKE Athletic offers personalization for select Jockstraps and Hats here.

If you would like to be notified when a style or size is going to be restocked, navigate to that product page to sign up for notifications. 

Our clothes are made to last, but to maintain quality in finishing, please follow the care instructions on the garment care label. 

You can find the size guide on each of our product description pages. Just select “Size Guide” and it will show you that item’s relevant measurements. 

Our products are designed in a modern American fit and true to size. Please reference the size chart for your best fit, the size chart is located on each product page. 

If you have any specific questions about fit, please feel free to contact us at support@bikeathletic.com.  

We offer exchanges. Size returns are accepted for unworn, unwashed items with the original tags still attached. Please note that Jockstraps, Underwear and Compression Shorts are not eligible for return. Click here to view our returns policy. 

If we can be of any further assistance, please reach out to our customer care team at support@bikeathletic.com. 

Yes, you can check out as a guest

The information you provide to set up your account is only accessible with the password you created. To learn more about how we keep this information secure, please view our Privacy Policy.

Click "forgot your password?" at the login page, and enter your email address. You will receive an automated email to reset your password.  For your security, we are unable to give passwords over the phone.

Once you have placed your order, you will receive a confirmation email with order# and details. Once your order is shipped, you will receive a tracking number. If you have any concerns, please contact us at support@bikeathletic.com. 

Shipping charges for your order will be calculated by the individual shipping carriers and displayed at checkout. You will be able to review the applicable shipping charges before completing your purchase. Please view our Shipping Policy here.

Updates to existing orders, including cancelling an order, can only be guaranteed if made within 2 hours of placing your order. Please note that depending on where your order is in the fulfillment process, we may not be able to accommodate seamless changes or cancellations, but we will certainly try our best. We apologize for any inconvenience and kindly request that you carefully review your order before submitting. If you need to change, cancel your order or update your shipping address, please email support@bikeathletic.com and a representative will get back to you for further assistance. Please include “Order Issue: order#” in the subject line of your email.

Once your order is processed (2-3 business days), you will receive a notification once your order has shipped. The delivery window is calculated at checkout based on your delivery selection. 

Personalized items require additional time to prepare and ship. It may take 4-5 additional business days after placing your order. 

We currently offer international shipping to select countries outside of the United States. Available destinations with shipping options will be shown at checkout. Please view our Shipping Policy here.

We do provide a gift box for sale here.

Bike Athletic accepts online returns of unworn/unwashed merchandise with original tags attached within 30 calendar days from the date of delivery. For more information, click here. 

Personalized items are FINAL SALE and cannot be cancelled, modified, or returned. 

To read our instructions on how to return an item, click here. 

For most return requests, when your return package is received at our return center for inspection, please allow 7-14 business days for the refund to reflect in your original payment method.

Discounts cannot be combined for any reason. Please note that certain discounts do have set expiration dates, and codes that are no longer valid will not be able to be used within the system. 

Yes we do! Simply subscribe to our email or SMS list and you will receive 15% off your first purchase.

Yes, our Price Match Policy can be found HERE.

We’re here to help. Email us at support@bikeathletic.com or simply fill out our contact form here.