How can I get notified if an item is back in stock?
If you would like to be notified when a style or size is going to be restocked, navigate to that product page to sign up for notifications.
How do I best care for my Bike Athletic clothing?
Our clothes are made to last, but to maintain quality in finishing, please follow the care instructions on the garment care label.
Where can I find the size guide for each product?
You can find the size guide on each of our product description pages. Just select “Size Guide” and it will show you that item’s relevant measurements.
Do your products run true to size?
Our products are designed in a modern American fit and true to size. Please reference the size chart for your best fit, the size chart is located on each product page.
If you have any specific questions about fit, please feel free to contact us at firstname.lastname@example.org.
What can I do if something doesn’t fit?
Size returns are accepted only for unworn, unwashed merchandise with original tags attached. We do not offer exchanges, due to health regulations. Please click here to view our returns policy.
If we can be of any further assistance, please reach out to our customer care team at email@example.com.
Customer Account Login
How do I create an account?
You can create an account during the checkout process, or by entering your information here before placing an order.
What will you do with my information after I register?
What if I forget my password?
Click "forgot your password?" at the login page here, and enter your email address. You will receive an automated email to reset your password. For your security, we are unable to give passwords over the phone. For further assistance, please contact us at firstname.lastname@example.org.
Can I place an order without registering?
Yes, you can Checkout as a Guest.
How do I track my order?
Once you have placed your order, you will receive a confirmation email with order# and details. Once your order is shipped, you will receive a tracking number. If you have any concerns, please contact us at email@example.com.
Can I change or cancel an order after it has been placed?
We apologize for any inconvenience and kindly request our customers to review their orders prior to submitting. If you need to change your shipping address, please email firstname.lastname@example.org within 48 hours, a representative will get back to you for further assistance. Please include “Order Issue: order#” in the subject line of your email.
What is the estimated delivery time for my order?
Once your order is processed (2-3 business days), you will receive a notification once your order has shipped. The delivery window is calculated at checkout based on your delivery selection.
Do you offer international shipping?
International shipping options can be found here.
Do you provide gift packaging?
We do provide a gift box for sale here.
Returns & Exchanges
What is your return policy?
Bike Athletic accepts online returns of unworn/unwashed merchandise with original tags attached within 30 calendar days from the date of delivery. For more information, click here.
How do I return something I ordered?
To read our instructions on how to return an item, click here.
How long does it take for my return refund to process?
For most return requests, when your return package is received at our return center for inspection, please allow 7-14 business days for the refund to reflect in your original payment method.
Discounts & Sales
Can I combine my discounts?
Discounts cannot be combined for any reason. Please note that certain discounts do have set expiration dates, and codes that are no longer valid will not be able to be used within the system.
Do you offer a first-time shopper discount code?
Yes we do! Simply subscribe to our email or SMS list and you will receive 15% off your first purchase.
How can I contact customer support for assistance?We’re here to help. Email us at email@example.com or simply fill out our contact form here.